Our Commitment to Privacy
Localight Inc. knows that you care about how your personal information is used and shared, and we take your privacy seriously. Our primary goal is to provide you with exceptional service, and we understand that you may have questions or concerns regarding your personal information and how it will be used. You may email us at [email protected] with any privacy-related questions you have.
Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been aggregated and/or anonymized so that it does not identify a specific user.
Please note that this policy applies only to the Localight Platform and not to the websites of other organisations to which we may provide links. We are not responsible for the privacy policies or practices of such third-party sites and you should make your own enquiries in respect of them.
Purpose of Localight Platform and Mobile Apps
The Localight Platform and Mobile Apps provide the client with an opportunity to register to earn Rewards Points by spending money at participating businesses. Registered customers can then convert their Rewards Points balances into redeemed rewards from independent businesses as defined on the Platform and in the Terms and Conditions.
What information may be collected?
When you visit our website, your IP address (the unique address which identifies your computer on the internet) will automatically be logged by our web server. We may automatically collect non-personal information about you such as the type of internet browsers you may use or the site from which you linked to our website. You cannot be identified from this information and it is only used to assist us in providing an effective service.
When you download and open our mobile application we may automatically collect non-personal information such as the type of mobile device used and its operating system version.
If you register, we will request and store information such as your name, mobile phone number, email address, post code and credit/debit card details. We follow strict PCI compliance with third parties and do not actively store payment information in our Platform. This information is protected through third party PCI compliance partners, and only accessed when you initiate transactions. We will track your Qualifying Transactions so that we can monitor usage and convert into Rewards Points only, all data collected is anonymised.
If you enable location services access to our mobile application we will track your location periodically so that we can monitor your movements and provide Rewards Points for qualifying journeys and independent business locations.
How is the information used?
We will use your personal information to maintain a secure user profile and to let you know about other goods and services in which you may be interested. We will also use the information we collect to track and monitor the usage of our Platform and help us understand the patterns of site visitors and App Users. This will help us operate the Platform more effectively, identify what sort of information is of interest to our users and assist us in business processes such as record keeping and mobile notifications. We also anonymise the data and use the information to help understand trends and spend patterns.
If you register, we may also use your personal information for the following purposes:
To record your spend at any of the businesses that are registered with the Service;
To communicate with you by SMS message, App notifications, email, browser notifications and potentially other marketing channels that we will add from time to time;
To help control access to restricted member areas of the Platform.
Will my personal information be provided to third parties?
We may share your personal information with third parties but only in the circumstances set out below.
- We may supply your personal information to third parties (such as our internet service providers) who help us administer our Platform. These third parties must at all times provide the same levels of security for your personal information as Localight and, where required, are bound by a legal agreement to keep your personal information private, secure and to process it only on the specific instructions of Localight. Other third parties whom we may share your personal information with are:
Our hosting administrators who are based in the United States of America;
Registered businesses that are part of the Service;
Place Managers (town/city managers, Independent Business Alliances, Chambers of Commerce, Business Improvement Districts and similar organizations);
- Your data may be shared with other third parties securely in order to render Services. Other elected third-party companies who will fulfil additional services including payment services, analytics, location tracking services, to help understand trends and spend patterns and to support delivery of the service.
- We may also supply your personal information to government bodies and law enforcement agencies but only: if we are required to do so by the requirements of any applicable law; if in our good faith judgement, such action is reasonably necessary to comply with legal process; to respond to any legal claims or actions; or to protect the rights of Localight, its customers and the public.
Will I be sent information that I did not ask for?
We will use your personal information to keep you informed about our services through SMS messages, mobile notifications, an email based newsletter and information about new Service developments and benefits. Also, where appropriate email communications relevant to content on the Platform or to keep you informed of relevant changes to the service, this may also include planned outages and operational changes to the Platform. If you wish not to receive such communications, unsubscribe to the weekly newsletter displayed at the end of the email or unsubscribe from their settings in the webpage. If you have any queries regarding this issue please contact us at the address below or e-mail us at [email protected]
Chat, forums, profiles and User Generated Content
You will have an option to register through Facebook and other identity providers. If you register and use the services, please note that Facebook and similar services have their own privacy policies which you should be aware of before disclosing your personal data. Users are reminded that chat, forums and areas of our services that allow you to submit content or set up a profile are for public viewing and discussion, but no records of transactions or user activity are included in these public facing pages. Any personal information supplied by users here is widely accessible. Localight is not responsible for the content posted of these services posted by users.
What security will exist?
We are committed to protecting the privacy of your personal data. We use appropriate standards of technology and operational security to protect personal information including Secure Cloud Hosting (based in the United States) and a network firewall connection. Operationally, access to personal information is restricted to authorised personnel who are under a duty to maintain the confidentiality and security of such information. These personnel do not have access to payment information from your bank account, credit or debit cards.
Credit/debit card information is tokenized. We as the loyalty provider do not hold the card details. Card details are stored on the servers of a PCI compliance third party provider and are not accessible by us, in a similar manner to the Apple Pay concept.
Internet and Data Storage
Personal information submitted by means of the Internet may be vulnerable to unauthorised access by third parties. Submission of personal information using the Internet is at your own risk. We will take reasonable and appropriate technical measures to ensure that your personal information is stored in a secure manner. However, we shall have no liability for disclosure of data due to errors in transmission or the fraudulent, negligent or other illegal acts of a third party, such as ‘hacking’. Any transmission of personal information on or through the use of our Platform is at your own risk.
Transmission of Data Overseas
We will transfer your personal information to our Platform hosting administrators, other than this, we shall also transfer your personal information to certain companies who offer value added services to our App Users.
If we transfer your information outside of the United States, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy. These steps include imposing contractual obligations on the recipient of your personal information or ensuring that the recipients are subscribed to ‘international frameworks’ that aim to ensure adequate protection. Please contact us using the details at the end of this policy for more information about the protections that we put in place and to obtain a copy of the relevant documents.
If you use our services whilst you are outside the United States, your information may be transferred outside the United States in order to provide you with those services.
How can I access or remove my personal information?
You can review and update your personal information in your account settings at any time by logging in to your account. You may request that your personal information be removed from the Platform by using the contact details at the end of this policy.
What if there is an error in my personal information you hold?
The accuracy of your information is important to us and we are always working on ways to make it easier for you to review and correct the information that we hold about you.
In the meantime, if you change your name or address/email address, or you discover that any of the other information we hold is inaccurate or out of date, please let us know by contacting us using the contact details described at the end of this policy.
How long do you keep my personal information for?
We will keep your information only for as long as it is relevant and useful for the purpose for which it was originally collected.
Please note that if your account appears to have not been used for 2 years, we may try and contact you to check whether it is still in use and/or we may delete it.
Can I withdraw my consent for you using my personal information?
Where we rely on your consent as the legal basis for processing your personal information, you may withdraw your consent at any time by contacting us using the details at the end of this policy. If you would like to withdraw your consent to receiving any direct marketing to which you previously opted-in, you can also do so using our unsubscribe tool. If you withdraw your consent, our use of your personal information before you withdraw is still lawful.
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